399dt's Privacy Policy — Your Information Is Our Responsibility
Our complete policy on the collection, use, and protection of your personal information is described in detail here — transparency is our core principle.
1. Introduction & Scope
This Privacy Policy ("Policy") sets out the terms for the collection and processing of information between the 399dt platform ("we", "us") and its users ("you", "your"). By visiting the website https://399dt.lat or creating an account on the platform, you consent to the terms of this Policy.
This platform is built for players in Bangladesh, and we treat your privacy with the highest importance. Keeping each user's personal information secure is a fundamental responsibility, and we fulfil that responsibility through SSL encryption and other industry-standard security measures.
This Policy may be updated at any time. In the event of changes, we will post a notice on the platform. Continued use of the platform after a policy change will be considered your acceptance of the updated policy.
2. What Information We Collect
We collect the following types of information in order to manage your account on the 399dt platform, process payments, and improve service quality:
2.1 Registration & Identity Information
The information you provide when creating an account includes: your full name, date of birth (for age verification), mobile number, email address, and your chosen username. This information is essential for verifying your identity and ensuring account security.
2.2 Financial & Payment Information
For deposits and withdrawals, we collect your payment method details. We currently process transactions via bKash, Nagad, Rocket, and Upay. These mobile wallet numbers are stored solely for the purpose of transaction verification and fraud prevention.
2.3 Technical & Usage Information
- IP address and device identification information
- Browser type, version, and operating system
- Platform activity logs — login times, game history, and transaction records
- Session information collected through cookies and similar tracking technologies
- Geographic location data (used only to determine service boundaries)
2.4 Information From Communications
When you contact us through our 24/7 live chat or support email, we retain records of those conversations for the purpose of improving service quality and resolving disputes.
3. How Collected Information Is Used
399dt uses your information for specific and legitimate purposes. The areas in which we use your information are described in detail below:
Account Management
Information is required to create, verify, and securely manage your account. This includes age verification and identity confirmation.
Transaction Processing
Financial information is used to accurately and securely process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Customer Support
Our 24/7 support team uses your information to resolve your issues quickly and effectively.
Fraud Prevention
Technical information is analysed to prevent unauthorised access, fraud, and money laundering.
Service Improvement
Usage patterns are analysed to continuously improve the platform's speed, design, and features.
Relevant Communications
Relevant promotional messages and platform updates are sent based on your preferences and activity (which you can opt out of at any time).
4. Cookies & Tracking Technologies
The 399dt platform uses cookies and similar technologies to improve your browsing experience and ensure the security of the service.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, perform security checks, and prevent fraud. Without these cookies, the platform will not function properly.
4.2 Performance Cookies
These cookies analyse how you use the platform — for example, which pages are visited most, which game categories are popular, and so on. This information helps us improve our service quality.
4.3 Cookie Controls
You can limit or disable cookie collection through your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality.
5. Sharing Information With Third Parties
399dt never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the limited circumstances described below:
- Payment Processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to confirm transactions.
- Technology Partners: Technology service providers engaged to operate the platform are given access to limited information under contractual confidentiality obligations.
- Legal Obligations: We may be legally required to disclose information under a court order or lawful direction from a competent authority.
- Fraud Prevention: Relevant information may be shared with security agencies in connection with investigations into potential fraud or money laundering.
- Business Transfers: In the event of a business merger or acquisition, user information may form part of that process; however, users will be notified in advance.
Third-party service providers may only use information for specified purposes and in accordance with our explicit instructions. They are contractually bound to meet our data protection standards.
6. Data Security Measures
To keep your information secure, 399dt follows several industry-standard security practices. Our platform is committed to ensuring a safe and reliable environment.
6.1 Encryption
All data transferred between your browser and our servers is protected through SSL (SSL/TLS) encryption. This ensures that sensitive information — particularly financial transaction data — cannot be read by any unauthorised party.
6.2 Access Controls
Only staff members who require access for their specific role can access your personal information. Every access is logged and regularly audited.
6.3 Secure Storage
Collected data is stored in encrypted form on secure servers. Passwords are never stored as plain text — a one-way hashing algorithm is always used.
6.4 Suspicious Activity Monitoring
Your account activity is monitored through automated systems. If unusual login or transaction patterns are detected, the account may be temporarily suspended for security purposes and you will be notified.
Please note — no method on the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security. Keep your password secure and do not share it with others.
7. Data Retention Period
We retain your information only for as long as necessary. Retention periods are determined based on purpose, legal obligations, and business needs.
- Account Information: Retained for as long as the account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations.
- Financial Transaction Records: Transaction history is retained for an extended period for fraud investigation and legal requirements.
- Support Communication Records: Retained to ensure service quality and for dispute resolution.
- Technical Logs: Retained for a limited period as required for security monitoring.
8. Your Data Rights
You have the following rights over your personal information. To exercise these rights, contact us at [email protected]:
8.1 Right to Access
You may request a copy of your personal information held by us at any time. 399dt will fulfil this request within a reasonable time.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. We will action the correction as soon as possible.
8.3 Withdrawal of Marketing Communications
You may opt out of receiving promotional messages and newsletters at any time. However, important service-related messages — such as transaction confirmations or security alerts — will continue.
8.4 Account Closure Request
You may request the closure of your account. Any outstanding balance must be settled before the request is processed. Certain information may be retained after account closure due to legal obligations.
You can always send a request to exercise any of your rights to our 24/7 live chat or to [email protected]. We are ready to assist you in both Bengali and English.
9. Protection of Minors' Information
The 399dt platform is strictly for persons aged 21 and above only. We do not knowingly collect any information from minors.
We follow an age verification process at the time of account registration. If a person has created an account using false information and this is subsequently confirmed, that account will be closed immediately and the associated information will be deleted.
If you believe a minor has created an account on our platform, please notify us immediately at [email protected].
10. Policy Changes & Updates
We may update this Privacy Policy from time to time — due to expansion of services, legal changes, or security improvements. For any significant changes, we will:
- Post a clear notice on the platform
- Note the date of the change at the top of the policy
- Send a notification to the registered email address where applicable
For significant changes, your consent may be sought before the change takes effect. If you do not agree to the updated policy, you have the option to request account closure.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our team is always ready to assist you in both Bengali and English.
For more details, visit our FAQ page or read about us. Your privacy is our highest priority.